Shipping Policy

Order Processing

Orders are normally processed within 1–3 business days after payment is successfully confirmed.

Orders are not processed or shipped on weekends or public holidays. During busy periods, processing may take slightly longer.

Estimated Delivery Times

Estimated delivery times after shipment:

• Denmark: 3–7 business days

• European Union: 5–10 business days

• International destinations: 7–15 business days

Delivery times are estimates and may be affected by customs inspections, local carriers, severe weather, public holidays or other circumstances beyond our control.

Shipping Costs

Shipping costs are calculated according to the delivery destination and order details. The applicable shipping fee will be displayed at checkout before payment.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking information, when tracking is available.

Tracking information may take 2–5 business days to update after shipment.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate delivery address.

If you need to change your shipping information, contact us immediately at riko20230407@gmail.com. We cannot guarantee that an address can be changed after an order has been processed or shipped.

Additional shipping costs caused by an incorrect or incomplete address may be charged to the customer.

Delayed, Lost or Damaged Packages

If your package is significantly delayed, lost or damaged during transportation, please contact us at riko20230407@gmail.com.

Include your order number and any relevant photographs so we can investigate the issue with the shipping carrier.

Please inspect your package immediately after delivery. Any damaged or missing items should be reported as soon as possible.

Customs Duties and Taxes

International orders may be subject to customs duties, import taxes or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are the customer’s responsibility. We are not responsible for delays caused by customs authorities.

Packages Marked as Delivered

If tracking shows that your package has been delivered but you have not received it, please:

1. Check around the delivery location.

2. Ask household members or neighbours.

3. Contact the local shipping carrier.

4. Contact us at riko20230407@gmail.com if the package still cannot be located.

Refused or Unclaimed Packages

If a package is refused, unclaimed or returned because of an incorrect address, the customer may be responsible for the original shipping cost and any return shipping charges.

Contact Information

Company: Danfoss Distribution II A/S
Address: Nordborgvej 81, Lunden, 6430 Nordborg, Denmark
Email: riko20230407@gmail.com
Telephone: +45 74 88 22 22
Business registration number (CVR): 41400749